Automate conversations with your customers to progress them in the sales funnel, increase online bookings, manage their transactions, and provide timely responses to their queries.

Create call-to-actions and quick reply buttons within WhatsApp to get immediate responses from your audience.

Using WhatsApp Business in the Healthcare Industry

In the healthcare space, companies, hospitals, pharmacies, and other medical organizations can all make use of the world’s most popular messaging app to serve their customer base during such time of crisis and in the future as well. In March 2020, the World Health Organization launched the WHO Health Alert on WhatsApp. By employing the WhatsApp Business API, the initiative allowed users around the world to simply send “Hi” to the designated number and they would receive a series of prompts allowing them to access information and advice, get answers to their questions, and help spread awareness – all in regards to the novel Coronavirus.

Digital technology presents healthcare professionals with an unprecedented opportunity to serve clients conveniently and easily. Here are 5 use cases for WhatsApp Business API in the healthcare industry.

Deliver a new standard of patient engagement with Sia Global
The healthcare landscape is more dynamic than ever. Confidently navigate patient expectations, and rapidly deploy engagement and telehealth options with Sia Global.

Omnichannel personalization
Create meaningful connections with patients
Seven out of 10 patients prefer a provider that enables online interactions, according to an Accenture study, and more and more patients today expect telehealth options to be as viable and meaningful as in-person appointments. Foster ongoing relationships with personalized, context-based conversations on your patients’ preferred channels.

Appointment management
Gone are the days of trying to reserve a doctor’s appointment via phone calls. Now patients can book their appointments through WhatsApp. Moreover, they can opt to receive confirmations, cancellations, or reminders through WhatsApp for a smooth and always available process.

Request medical reports
Most doctor visits require that patients go for a second time to receive certain reports or test results. This can now happen via WhatsApp, saving time and effort for both the patient and the doctor. They can engage in a direct conversation to follow-up on their status.

Request prescriptions
More often than not, people want to access doctors for quick advice and medicinal requests. WhatsApp makes this process easier and quicker. Doctors may also update a patient’s prescription for ease of purchase and make sure dosages are followed in the correct amounts with on the spot updates.

Approval notifications
Healthcare institutions can use WhatsApp to send broadcast messages or notifications at a large scale. This can be done for efficient scheduling of appointments and patient confirmations.

Telehealth virtual care
Healthcare is meeting patients and providers where they are improve patient access, eliminate frustrating wait times, and empower physicians and providers to use their time better. Healthcare is never one size fits all. With Sia Global, you have channel choices and the ability to rapidly and efficiently respond to the need at hand.

Highly personalized solutions
Trusted communications
The world’s most reliable network
When human health is at stake, patients and providers alike deserve a network and system with unrelenting reliability. SIA Global’s Super Network provides a scalable, battle-tested infrastructure with redundancy at every level to ensure all your communications get through.

• • Self-Service: Automate routine inquiries like FQAs and appointment scheduling with intuitive self-service options. Improve efficiency with easy “click to call” or click to schedule an appointment” options with smart bots on your website
  • Video: Conduct pre-screening appointments, meet with patients for ongoing care, or follow-up on past appointments with easy, convenient video conferencing
  • Verification and Authorization: Build trust by connecting patients with digitally authorized and verified sources. Rapidly verify patients, follow-up on appointments, lets patients know their bill is ready and share helpful links using 2F for seamless security

Consultations
Patients can access informed decisions and verified information directly from their doctors. Additionally, WhatsApp can be used for counselling, health tips, and frequently asked medical questions.
Accessible healthcare is a prominent issue. Using the latest technologies, health service providers can take their operations many steps forward to help more people. If you are a healthcare professional and want to find out more about how you can integrate WhatsApp with your business, kindly contact our sales team and we will get in touch with you. To explore the powers of WhatsApp Business API, you can use our dedicated Sandbox to simulate a WhatsApp conversation between your devices.

Why Banks and Financial Institutes Should Use WhatsApp for Business

Ready to get started with WhatsApp Business? Book your demo today to experience SIA Global WhatsApp Customer Service Solution!

Save Time
Eliminate the need for the customers to visit your branch to get things done. Offer contactless banking services and support. Thus, saving your bank employees’ time while allowing them to focus on high priority and urgent matters.

Save Money
Modernize your customer engagements while reducing costs. Distribute your customer queries onto WhatsApp while offering self-service options to the customers. Integrate bots to further increase productivity by letting them handle routine queries while having the option to transfer the chat to an agent when required. Thus, lesser agents, more channels, and faster resolution.

24X7 Availability
Automate your workflows to cater to the customer queries during non-business hours. For eg., allowing the customer to schedule a callback or self-serve depending on the instructions provided.

Omnichannel Services
Add your customers’ and prospects’ choice of messaging platform to your customer engagement strategy while ensuring truly omnichannel customer experience. The supervisors and managers can always track the effectiveness of WhatsApp engagements using insightful real-time dashboards or channel-specific reports.

Multi-lingual Support
Personalize your conversations and make your prospects and customers feel comfortable while interacting with your organization. WhatsApp supports more than 50 languages. The banks can create message templates in different languages or have live chat in the customer’s preferred language.

Secure Conversations
Do not compromise on the privacy and security of your customers or organization. WhatsApp offers end-to-end encryption to ensure a conversation between two-parties remains private. Thus, preventing data leakage.