Our Technology
Our Technology Delivers an Edge Over the Competition
We utilize sophisticated proprietary technologies to ensure we deliver consistent, high quality technical support services to hundreds of customers all at the same time. This is how we operate. And, this is how we help you win with IT. In addition to our great people (including our certified engineers, account managers, and technical service managers), we leverage these tools to help give each customer an unfair competitive advantage.
Here's a glimpse of some of the tools we use to support our customers:
SIA Global Client Management System
Our Client Management System (CMS) is a secure web portal that provides customers complete visibility into their "virtual IT department" at Sia Global. This tool can be used to perform the following tasks: check project status, communicate with their dedicated IT support team, monitor their users, and submit new service requests and help desk incidents or work alongside with our Shared Operator function.
SIA Global Job Management System
The SIA Global Job Management System (JMS) is utilized by our account management teams to quickly and efficiently manage all client-job information, including: technical consulting assignments, client points-of-contact, notification procedures, and all other operational aspects of a client's technical support or project.
SIA Global IT Service Management Platform
The SIA Global IT Service Management (ITSM) Platform allows our remote help desk support staff to track all support incidents opened at our 24x7 Service Desk. This system shows us problem trends on your network, tracks statistics, and classifies all incidents according to problem type, all of which allow us to respond rapidly to problems as they arise.
SIA Global Remote Management
With remote monitoring and management (RMM), we can proactively monitor your environment, behind the scenes, and resolve issues without disrupting users. Our Network Operations Center (NOC) receives 24x7 alerts for issue validation and remediation, which allows us to be more efficient so your users can remain more productive.
Benefits of Our Technology
- 24×7 remote monitoring and management for improved efficiency
- Private label/white-glove service desk support
- Customized customer satisfaction surveys
- Knowledge adapted to your specific environment and industry
- Full ticket system integration
- Customized service level agreement (SLA) reporting
- Live screen-sharing support
- Shared-operator access for customer-internal IT ticket escalation and sharing quickly with our service desk team
Contact Us To Get Started Winning With IT Today!
<p style=”text-align: center;”>If your business is looking to partner with a local IT support company that will learn the intimate details of your business technology and process, while also having the experience to manage and advise you on your day-to-day technology challenges, just fill out our contact form below and one of our consultants will contact you shortly.</p>