Our Approach
In today's ever-changing technology landscape, one individual can no longer meet the IT needs of most businesses, small or large. With SIA Global, you receive a dedicated team committed to providing a unique user experience and helping your organization succeed. In our experience, this team approach has been the right methodology and produces the best outcomes. Each dedicated recurring support customer team includes the following roles:
Who’s on Your Team?
Account Manager
Serving as the friendly point person for each Sia Global customer, our Account Managers (AMs) are always available and accessible to ensure that all of your needs are met. They act as your liasion to all available SIA Global resources, and assist with logistics, opportunities and new services, billing, and customer satisfaction.
Service Delivery Manager
When your organization partners with SIA Global, you receive a Service Delivery Manager (SDM) who ensures you receive the necessary resources to get the job done right. SDMs are highly knowledgeable about their clients’ business and specific technical needs, and can also provide recommendations for improvement based on strategic objectives, regulatory compliance requirements, and best practices for IT management.
Meet Daryl
Service Delivery Manager
At SIA Global, employee satisfaction is top priority. We believe our culture and benefits contribute to excellent customer service. We’ve rounded up some of our team members and asked them why they love working at SIA Global and what a typical day on the job looks like. Click below to learn more!
@SIA Global Xperience, IT's the Job™
We Have the Right Team for You:
With SIA Global, we can further enhance your team based on your specific needs and customized solution with the addition of a primary technical consultant, strategic consultant, program manager, or subject matter expert. Your organization receives access to our deep pool of over 300 full-time professionals all under one roof to help you win with IT.
Primary Consultant
Your network and IT infrastructure serve as the backbone of your entire business operations. Our technical engineers understand every nuance of your environment, and are responsible for keeping your system up and running at all times.
IT Operations Manager
Our IT Operations Managers are certified in Information Technology Infrastructure Library (ITIL®) processes for identifying, planning, delivering, and supporting IT services based on industry best practices that adapt and align with your business objectives. IT Operations Managers can provide customized reporting and client staff and technical initiative supervision.
Project Manager:
Our project managers are certified Project Management Professionals (PMP) with extensive experience ensuring each project achieves the stated objectives, that deadlines are met, and that technical issues are proactively addressed as they arise during project execution.
Virtual CIO/Strategic Consultant:
By collaborating with a trusted partner on IT strategy, we can help you better leverage IT to lead your organization forward. We are embedded within your organization to understand not only your IT challenges, but your ongoing business needs and objectives as well. We take a seat at your table to become part of your strategic team. Learn more.
Contact Us To Get Started Winning With IT Today!
<p style=”text-align: center;”>If your business is looking to partner with a local IT support company that will learn the intimate details of your business technology and process, while also having the experience to manage and advise you on your day-to-day technology challenges, just fill out our contact form below and one of our consultants will contact you shortly.</p>